Refund & Return Policy

Last Updated: August 2026

At SHIPTOP, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from its description, you may request a return or replacement according to the conditions below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is defective or damaged.
• You received the wrong product.
• The product is significantly different from what was shown or described on our website.
• The product is unused and in its original condition and packaging.

Products must be returned with their original packaging, accessories, manuals, tags, and other included items, where applicable.

2. Non-Returnable Items

Returns may not be accepted for:

• Products damaged through misuse, accidents, or improper handling.
• Products that have been used, modified, or intentionally damaged.
• Items returned without their original packaging or included accessories.
• Personal-use products where hygiene or safety prevents resale.
• Products returned after the 7-day return period.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos/videos of the product.
• Photos of the packaging and shipping label.
• A brief description of the issue.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

4. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Shipping charges are generally non-refundable, except where the return is due to an error on our part, such as sending the wrong or defective product.

5. Return Shipping

If the return is caused by a defective, damaged, or incorrect product, SHIPTOP may cover the reasonable return shipping cost.

For returns due to a change of mind or ordering the wrong product, the customer may be responsible for the return shipping cost.

6. Exchanges

If you receive a defective, damaged, or incorrect item, we may provide a replacement instead of a refund, subject to product availability.

7. How to Request a Return

To request a return, contact our customer support with:

Order Number: Your order number
Reason: Reason for return
Photos/Videos: Evidence of the issue, if applicable

Our support team will provide further instructions after reviewing your request.

8. Important Notice

Do not send a product back without contacting us first. Unauthorized returns may not be processed.

SHIPTOP reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Contact:
SHIPTOP Customer Support