Shipping Policy

Last Updated: August 2026

At SHIPTOP, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

• Orders are normally processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order has been shipped, you may receive a confirmation message with tracking information where available.

2. Delivery Time

For deliveries within Pakistan, the estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

From time to time, SHIPTOP may offer free shipping promotions or special delivery offers.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, you may pay the applicable amount to the courier when your order is delivered.

Please ensure that the recipient is available to receive the package and pay the required amount.

5. Order Tracking

If tracking is available for your order, we will provide the relevant tracking information after dispatch.

Tracking updates may take some time to appear after the courier receives the package.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of:

• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete address information
• High order volumes
• Unexpected logistical issues

SHIPTOP cannot guarantee delivery on an exact date.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply for reshipping.

8. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts, the package may be returned to us.

If you still wish to receive the order, additional shipping charges may apply.

9. Damaged Packages

If your package appears seriously damaged when delivered, please contact SHIPTOP customer support as soon as possible and provide photographs/videos of the package and product.

We will review the issue and assist you according to our Refund & Return Policy.

10. Contact Us

For questions regarding your order or delivery, please contact:

SHIPTOP Customer Support